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FAQ  

  • How do I place an order?
    Making an order is very simple. Select the item(s) you would like to have and add these to your cart. After that you follow the steps until you see a confirmation that your order has been placed. You will receive a confirmation email from South25 Photography in your mailbox after you have placed your order.
  • Do I need to create an account in order to place an order?
    No, you do not need an account to place your order.
  • Do I receive an order confirmation?
    Once your order has been placed and payment has been accepted, you will receive a confirmation email on the email address given in the order.
  • Can I change my order?
    Once you've placed an order, it is automatically sent to the fulfilment company where your order will be processed. That means, it is not possible to change your order after you've placed it. So make sure that you have checked all the information before you place your order!
  • I'd like to cancel my order, can I do that?"
    Once you've completed your order, which includes the payment, your order can not be canceled. You can return the item(s) once you have received it and get a refund. Please read the Return Policy for more information.
  • What if the product I have ordered is damaged or incomplete?
    When you receive a damaged or incorrect product, please send an email via the contact form. We may ask you to provide photographic evidence so we can see what has gone wrong.
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